Many had lamented and commented about this on the Grocery Game discussion forum. I had contacted customer service to see if I could solve the issue of bad formatting and too few lines on a page. Their canned response did not solve the problem and demonstrated what I had been coming to suspect... the Grocery Game had turned into a machine, and the customer was no longer king. Teri Gault, the company founder, now appears to be the queen, however, raking in a decent living on this brain child of hers. Good for her - but what about us, the customer?
I had commented on the forum that I was looking at alternatives because I hated the look of the new website. That post was edited by Admin Frugalmama to remove that specific comment.
I posted again with my displeasure at the edit and that we, as customers, were paying for a service and should be listened to (see below). I posted again with a link to the BBB report showing that they failed miserably. Both of those posts were deleted in their entirety.
Is that even legal? To hide the fact that you have a bad rating at the BBB? Knowing what was going to happen, I took a screen print just after I posted it.
And now, the message is in the ether - deleted by a panicked admin.
I did find Teri Gault on Facebook and sent her a message explaining what had happened and asked for her thoughts on that. We shall see what she has to say.
I have a lot of time for businesses that are upfront, willing to work with the customer, open to hearing about their downfalls and willing to fix their mistakes. Businesses that operate with the customer being an afterthought and practices unethical damage control, do not get my dime.
End of story!
More links:
http://www.ripoffreport.com/directory/THE-GROCERY-GAME.aspx
http://www.complaintsboard.com/bycompany/the-grocery-game-a87704.html
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